When you order in our system, then your order runs through various states until it is completed.
Here are the different states your order can receive:
On Hold: Payment was not yet matched between payment processor and our System, this usually resolves it self if your payment was successful.
Processing: Your payment was recognized by the Shop System and your order will be processed within 24 hours ( usually much faster )
Complete: Your Order is completed and you have received your Order complete Email with your Login, which can also be viewed in your User Area.
Cancelled: You or our System cancelled the order. ( usually when the payment failed ).
You can also check your order status in our Support Channel by typing into the Channel: !orderstatus #XXXX ( replace XXXX with your order number )